Refund policy
Return & Refund Policy
Thank you for shopping with Drovle.
Returns
We accept returns within 7 days of delivery for eligible products.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse or improper handling
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Products returned without original packaging
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Personal care and hygiene products (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.
Refunds
Once your return request is approved and the item is received and inspected, your refund will be processed.
Refunds will be issued to the original payment method within 5–10 business days.
Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another suitable payment method after verification.
Customers may be required to provide their bank account details to receive the refund.
Refund processing may take 5–10 business days after approval.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation requests cannot be guaranteed.
Contact Us
For return and refund requests, please contact: